From the moment I started my marketing degree I became fascinated by the customer. And strategy. Seeing how one business did a much better job of satisfying its customer than a competitor. Simply by having the best understanding of the customer and using this insight in making the right decisions.
I spent the next 20 years building an international, commercial b2b background, working for global companies in diverse industries like IT, Cold Chain, Manufacturing and Industrial Gases. I enjoyed finding my way in marketing research, business growth and strategy. Most of all, though, I loved interacting with our customers, at board level and work floor.
Getting an insight into their business. Using this knowledge to make changes to our services & products and in how our business as a whole interacted with our customers. And, as a result seeing how this positively affected our revenue and customer satisfaction.
It became clear to me I was always stretching my job description to ensure it included this focus on customer-driven growth. I loved the simplicity of this mindset and was impressed with the results it created. I wanted to spend all my time on helping business owners to achieve these results!
Give me a call, I am very happy to listen
"Listens very intently"
I know Suzanne to have an absolute focus on her customer. She listens very intently. Her enthusiasm and keen interest make her very engaging.
"She makes you think!"
Suzanne has a way of quickly getting a deep understanding of your business. She asks the right questions and makes you think.